Thank you for filming at Universal Studios Florida®! Your feedback is very important to us. Please complete the following survey with your comments and thoughts. It will help us identify the areas where we excel and determine where improvement may be needed. This information will be used to help us get a better understanding of how to meet your needs in the best way possible.

Which Sound Stage(s) did you use?


What Backlot location(s) did you use?


How did our Sound Stages and/or Backlot locations work for your production?


Please offer any suggestions that may help us better accommodate future production:


Did our parking and gate clearance policies accommodate your production needs?
YesNo

Please list suggestions or comments regarding any of the following areas: Hair & Make-Up, Wardrobe, Conference Rooms, Telephone Services, Copier Machines, Common Kitchen Areas, Screening Room, Maintenance, and Service.


Please rate the overall service from Universal Studios® in the following categories:

With respect to Department Personnel:

	Responsiveness/Accessibility	Poor	Fair	Good	Excellent
	Knowledge	Poor	Fair	Good	Excellent
	Ability to resolve problems	Poor	Fair	Good	Excellent
	Authority to make changes	Poor	Fair	Good	Excellent

Please take a few minutes to write any specific feedback on our personnel:


With respect to Billing:

	Accuracy	Poor	Fair	Good	Excellent
	Timeliness	Poor	Fair	Good	Excellent
	Consistency	Poor	Fair	Good	Excellent

Additional comments:


With respect to Competitive Standing, how do we rate compared with other studios?

	Cost of Locations/Facilities	Poor	Fair	Good	Excellent
	Variety of Locations	Poor	Fair	Good	Excellent
	Appearance/Maintenance of Facility/Location	Poor	Fair	Good	Excellent
	Flexible Policies/Procedures	Poor	Fair	Good	Excellent
	Quality of Equipment	Poor	Fair	Good	Excellent

To accurately review your opinion about our service(s), please indicate the department and specific detail(s):


Was your production given a complete estimate of costs for facilities, labor, and equipment usage?
YesNo

If your response is no, please explain why and we will take action to eliminate this issue with your future visits.


In our efforts to continually improve our services to you, what recommendations or comments do you have that will help us achieve this goal?


What impressed you the most while at Universal Studios®?


Compared to your expectations, your experiences with Universal have been:
Much better than expectedAbout as expectedMuch worse than expected

How did you hear about us?
Trade Advertising or EditorialInternet or WebsiteReferralOtherRepeat Customer   Which one?  

Name:


Show Title:


Production Dates:


Production Company:


Address:


Telephone:




Please click Submit or print a copy and fax it to 407-363-8869.
If you would like to mail the survey, please send it to the following address:

Universal Studios Florida® Production Group
Pamela Tuscany-Warren
1000 Universal Studios® Plaza
Building 22A
Orlando, FL 32819